ARMADILLO HOME WARRANTY — AGENT CHATBOT KNOWLEDGE BASE
- 2 days ago
- 5 min read
ABOUT ARMADILLO HOME WARRANTY
Armadillo Home Solutions is a modern home warranty company built around a simple idea: repairing or replacing the things that break in your home should be easy, convenient, and fast. Armadillo has rebuilt the home warranty experience from the ground up with modern technology and a homeowner-first model.
Corporate Website: www.armadillo.one Service Line: (844) 471-1800
YOUR ARMADILLO REPRESENTATIVE
Larry Hines Sales Executive — Armadillo Home Solutions
Cell/Text: (512) 653-4148
Email: Larry@armadillo.one
Website: www.armadillonw.com
Larry is the go-to contact for agents to place orders, ask questions about coverage, get marketing materials, or get help talking through a plan with a client. He can typically get a plan ordered same day.
WHY ARMADILLO? (vs. Other Home Warranty Companies)
Category | Other Providers | Armadillo |
Utilization | Under 1 approved claim per homeowner/year — some business models rely on minimal use | 1.6 approved claims per homeowner per year — built to actually be used |
Technician Flexibility | Must use their network tech, even if unavailable, OR must use your own pro at full cost | Use an Armadillo-dispatched tech OR use your own and get same-day digital reimbursement |
Claims Technology | Clunky legacy systems, limited automation, challenged by age and industry consolidation | Modern tech built for 21st-century service dispatch and claims experience |
Claim Support | Passed to whoever is on call | Dedicated Armadillo Home Pro assigned to each claim |
Support Team | Typically offshore contact centers | 100% US-based, in-house team |
Sustainability | No programs | All plans include a $1,000 incentive to upgrade to green, high-efficiency systems |
PLANS & PRICING
All plans have a $100 service call fee per claim.
Plan Comparison Table
Plan | Price | Max Coverage | What's Covered |
Systems Only | $470 | $5,000 | HVAC System, Plumbing, Electric, Water Heater |
Appliance Only | $420 | See terms | Appliances only — see Base+ list below (no systems) |
Base | $475 | See terms | Core systems + basic appliances |
Base+ | $575 | $10,000 | Systems Only coverage + Rekey, Dishwasher, Range/Oven/Cooktop, Kitchen Exhaust Fan, Built-In Microwave, Garbage Disposal, Trash Compactor, Garage Door Opener, Ceiling Fans |
Standard | $675 | $10,000 | Everything in Base+ plus Washer and Dryer |
Comprehensive | $750 | $10,000 | Everything in Standard plus Refrigerator |
Detailed Coverage by Plan
Systems Only — $470
✅ HVAC System
✅ Plumbing
✅ Electric
✅ Water Heater
Service Fee: $100 | Max Coverage: $5,000
Base+ — $575
✅ Everything in Systems Only, plus:
✅ Rekey
✅ Dishwasher
✅ Range/Oven/Cooktop
✅ Kitchen Exhaust Fan
✅ Built-In Microwave
✅ Garbage Disposal
✅ Trash Compactor
✅ Garage Door Opener
✅ Ceiling Fans
Service Fee: $100 | Max Coverage: $10,000
Standard — $675
✅ Everything in Base+, plus:
✅ Washer
✅ Dryer
Service Fee: $100 | Max Coverage: $10,000
Comprehensive — $750
✅ Everything in Standard, plus:
✅ Refrigerator
Service Fee: $100 | Max Coverage: $10,000
Note: HVAC Limit Upgrade and Appliance Limit Upgrade add-ons are only available on the Comprehensive plan
NEW CONSTRUCTION PLANS
Available for newly built homes:
Years 2–4 coverage: $525
Years 2–5 coverage: $725
Ask Larry for details on new construction eligibility and terms.
COMPLIMENTARY SELLER'S COVERAGE (FREE WITH ANY PLAN)
When an agent places an order for a buyer, seller's coverage is included at no cost for up to 180 days while the home is listed or under contract.
Seller's Coverage includes:
Heating
Cooling
Ductwork
Plumbing
Electric
Water Heater
This is a great listing tool. Agents can tell sellers: "Your major systems are covered while we're on the market — at no cost to you."
ADD-ONS (Optional Coverage Upgrades)
Agents can add any of the following to any plan at order time. Larry can help determine which add-ons make sense for a specific property.
Appliances
Add-On | Price |
Additional Refrigerator | $120 |
Freezer | $50 |
Icemaker | $50 |
Wine Chiller | $50 |
Additional Clothes Washer | $50 |
Additional Dryer | $50 |
Additional Dishwasher | $30 |
Appliance Limit Upgrade (Comprehensive only) | $100 |
Extras
Add-On | Price |
Pool & Spa | $150 |
Water Purification System | $75 |
Installed Generator | $40 |
Outdoor Kitchen | $100 |
Brand for Brand Replacement | $200 |
External Systems
Add-On | Price |
Septic System | $100 |
Well Pump | $100 |
External Lines | $215 |
Outside Sprinkler & Plumbing | $40 |
Limited Roof Leak Repair | $60 |
HVAC & Plumbing
Add-On | Price |
Additional HVAC System | $375 |
HVAC Compatibility | $175 |
Additional Water Heater | $110 |
HVAC Limit Upgrade (Comprehensive only) | $200 |
Smart Home | $30 |
Note: HVAC Limit Upgrade and Appliance Limit Upgrade can only be added to the Comprehensive plan.
Guest House Coverage is also available — contact Larry for pricing and details.
FREE GREEN UPGRADE INCENTIVE
All Armadillo plans include a $1,000 incentive toward upgrading to a green, high-efficiency system if a covered system needs to be replaced. Ask Larry for full details on how the program works.
HOW TO PLACE AN ORDER
Agents have two easy options:
Contact Larry directly — fastest option. Call or text (512) 653-4148 or email Larry@armadillo.one. He can get an order placed same day.
Online order form — available at www.armadillonw.com. Requires: property address, buyer name and contact info, agent name and contact info, closing company information, plan selection, and any add-ons.
For service/claims after closing: (844) 471-1800
QUICK REFERENCE — COMMON AGENT QUESTIONS
Q: What's the most popular plan for a typical resale transaction? A: The Standard plan at $675 is a strong all-around choice — it covers all major systems plus washer, dryer, and kitchen appliances. The Comprehensive at $750 adds the refrigerator and is a great upgrade for buyers who want full appliance coverage.
Q: Can the seller pay for the warranty? A: Yes. Seller-paid warranties are very common and can be included in the contract or offered as a closing concession. Larry can help set it up either way.
Q: What does the service call fee mean? A: When a homeowner files a claim, they pay a flat $100 service call fee. Armadillo covers the rest (up to the plan maximum). There are no additional labor or parts fees for covered items.
Q: What's the difference between Armadillo and other warranty companies I've used before? A: The biggest differences are (1) flexibility — clients can use their own contractor and get reimbursed same day, (2) a dedicated Home Pro assigned to each claim rather than a random call center rep, and (3) 100% US-based support.
Q: Is there a waiting period? A: Coverage begins at closing. Seller's complimentary coverage begins when the order is placed, for up to 180 days.
Q: Can I get marketing materials or a flyer for my listing presentation? A: Yes — contact Larry at (512) 653-4148 or Larry@armadillo.one or visit the warranty toolbox section of his website at www.armadillonw.com. He can provide branded materials, slides, and one-pagers.
Q: What if my client has a pool, septic, or well? A: Those are available as add-ons. Pool & Spa is $150, Septic System is $100, and Well Pump is $100. Just let Larry know at time of order.
Q: Does Armadillo cover pre-existing conditions? A: Coverage is subject to Armadillo's terms and conditions. Contact Larry or visit www.armadillo.one for the detailed contract. Generally, systems and appliances must be in proper working condition at the time coverage begins.
Q: What is 'Brand for Brand' replacement? A: The Brand for Brand add-on ($200) means if a covered item needs to be replaced, Armadillo will replace it with the same brand when possible, rather than a contractor-grade equivalent.
CONTACT SUMMARY
Purpose | Contact |
Place an order, questions about plans, agent support | Larry Hines — (512) 653-4148 — Larry@armadillo.one |
Homeowner claims & service (post-closing) | (844) 471-1800 |
Website & online ordering |
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